WHAT SERVICES ARE INCLUDED? 

All our packages include the following: 

  • Complimentary paper goods (white standard plastic forks and plates, cocktail napkins)

  • Parmesan, oregano, and pepper flake shakers

  • Wood tables for food service, white tables for food topping station

  • Wood stands for buffet-style service (must be requested prior)

  • Italian background music (must be requested prior)

  • One pizzaiolo and one server.

  • One hour and a half of setup time prior to service

  • Thirty minutes of breakdown after service, including basic cleanup of the service area and removal of trash from the service area.

  • Authentic Italian oven to cook fresh Neapolitan pizzas at your event.

The food that is included will depend on the package you select. Our basic package, ‘Pizzas’, includes only pizzas, as stated. You can choose to serve buffet style (as many slices as they can eat) or one individual pizza per guest ($3/guest upcharge).

Anything else that is not listed above (such as trash removal services, cake-cutting services, bussing tables, table or family-style service, drinks, decorations, or other menu items) will be quoted separately.

WHICH PIZZAS WILL YOU SERVE AT MY EVENT? 

You will pick five (5) pizzas from our menu, and we will serve those pizzas at your event.

We want to serve your party in a timely manner; for this reason, we DO NOT work with customized pizza service where every guest can build their own pizza.

I WANT SOMETHING THAT IS NOT ON THE MENU. CAN YOU DO IT FOR ME? 

We might be able to work on a customized menu item if you notify us about it at least two weeks before your event. However, we will have to review if this is something we will feel comfortable doing and if it will fit the standards of our company.

Customized menu items will be quoted separately. 

GUEST WITH SPECIAL DIETS, WHAT CAN YOU OFFER? 

Find below some considerations about the most requested dietary restrictions (vegan, vegetarian, Gluten Free, Lactose intolerant, and various allergies):

  • Our dough does not contain any animal products or nuts in it.

  • Our pizza sauce does not contain onions, garlic, or any kind of oil or sugar.

  • We offer Vegan cheese (extra charge) or cheeseless pizzas for vegan guests.

  • We offer Gluten-Free friendly pies for an extra charge. We will need to know how many pies you will need and will quote them separately. IMPORTANT: we cook the pies in the same oven that we cook our regular pizzas, therefore, cross-contamination might be possible.

  • We offer a variety of vegetarian and vegan pizzas on our menu.

  • Kosher and Halal meats are available and quoted separately.

IS THERE ANY DISCOUNT IF I HAVE FEWER FOOD CHOICES/ ALL VEGGIES/ OR I JUST WANT CHEESE AND PEPPERONI PIZZAS?

Our prices do not vary for any of these reasons.

You are free to pick your food choices from our menu. 

DO YOU OFFER ANY DISCOUNT FOR KIDS?

Yes, we offer 25% discount for kids between the age of 3-12 years old.

Kids discount will only be applicable if:

1. The party does not fall below the minimum rate when the discount is applied

2. All the food will be served buffet style. 

WHAT IS YOUR STANDARD SERVICE TIME? 

Our pizzas cook really fast. Every pizza takes 90 seconds or less. We have the capacity of serving up to 100 pizzas an hour in our woodfired units and up to 50 in our smaller gas units. 

Cocktail hour: 30 extra minutes are included if the customer purchases a package including the following items: Appetizers, Cheese or Meat Boards. 

Our maximum service time is 3 hours (all units).

Blue Truck (Piaggio ApeCar) - Minimum 100 people

  • 100 -150 guests: 2 hours of service.

  • 150-200 guests: 2.5 hours of service

  • 200 or more guests: 3 hours of service.

Wood-fired mobile units: 

  • Up to 50 guests: 1 hour of service

  • 50 – 100 guests: 1.5 hours of service.

  • 100 - 150 guests: 2 hours of service

  • 150 or more guests: 2.5 hours of service.

Gas tabletop units: 

  • Up to 50 guests: 1.5 hours of service

  • 50 - 100 guests: 2 hours of service.

  • 100 - 150 guests: 2.5 hours of service

  • 150 or more guests: 3 hours of service.

WHAT HAPPENS IF I WANT YOU TO STAY EXTRA TIME? 

Please request any extra service time at the moment of making your reservation.

Please note that accepting requests for extra hours will be based on our availability. It is very important that you clarify your timeline when making the reservation, as we cannot assure you that we will be available to stay longer if you make modifications to the timeline at the last minute.  

The rate for extra hours is $200/hour + Taxes & Fees

ANY HIDDEN FEES IN YOUR PRICE? 

Even though we would not call them ‘hidden fees’, as they are pretty much the standard fees in the American Service Industry, please note that the following will be added to your bill: 

  • Travel fee: It will vary based on your location.

  • Sales Taxes: based on the county's rate where the party is hosted

  • Convenience fee: based on your chosen payment method.

  • Service Fee: 20% - Covers insurance and administrative costs, along with a small part of the employee’s wages. Service fee charges may be increased on Holidays and After Hours.

    Gratuity is not included and is not mandatory. It is always appreciated if exceptional service is given.

IS THERE A FEE TO RENT ANY OF THE UNITS?

No, there is no fee charged for the unit rental.

Service and food quality do not differ from any of the units you choose for your party. The only thing that varies when booking one of our units is the minimum purchase.

If one of our units is unavailable, broken, or damaged at the moment of the party, there will not be any discount associated with the change of unit.

WHAT IS YOUR MINIMUM PURCHASE?

We have different minimum purchases depending on the type of event, unit selected, and date of the party. We understand that some small parties might have a higher per-person price to meet minimum requirements.

Please note, however, that we are firm with our established minimum purchases.   

We do encourage you to visit our section of ‘Units Usage and Guidelines’ if you are looking to rent a specific unit. Even if your party does meet the minimum if the space is not adequate, we will not be able to bring it.  

Please note: Catering minimums disclosed below may vary on Holidays and Highly Requested Dates:  

WEEKDAYS (Monday thru Thursday):

  • Tabletop ovens: $1,100/Food Sales

  • Mobile Black: $1,250/Food Sales

  • Mobile Blue: $1,500/Food Sales

  • Blue truck: $3,500/Food Sales AND 100 people minimum

WEEKENDS (Friday thru Sunday):

  • Tabletop ovens, Mobile Black, Mobile Blue: $2,000/Food Sales

  • Blue truck: $4,500/Food sales AND 100 people minimum

HOW DO YOU MANAGE GUEST COUNT ADJUSTMENTS? 

We recommend our customers start with a lower number of guests when making the reservation. 

After the agreement is signed and the deposit is made, guest count reductions are subject to a 20% fee. This is applicable as long as the guest count reduction does not fall below 50% or below the minimum set for the date. If guest count reduction falls below 50% or below the minimum purchase, then the reduction will not be reimbursable. 

Guest count reductions are also subject to change of units or service time hours. The last call to make guest count reductions is two weeks before the event. After this period, balances will not be refundable.   

We can accommodate guest count additions between 7-3 days in advance (at no cost), depending on the services that are required for the party.  Please be sure to ask which will be the specific deadline for your event. 

WHAT DO YOU NEED TO BOOK THE DATE? 

We require a signed agreement and a secured deposit for 50% of the party. The party is not booked until the agreement is signed and the invoice is paid. A five-day grace period is given once the booking documents are sent. Within this period, customers will be notified of any other inquiries for the same date and will be given the priority to finalize their booking. After five days, we will cancel the invoice and agreement and will not commit to notifying the Customer of other inquiries made for their date. 

The remaining 50% is due two weeks before the event. A three-day grace period is given for final invoices (due two weeks before the event) and invoice reminders will be sent daily. The customer must cancel the remaining balances within this period. Failure to pay the remaining balances will result in cancellations of the party and will not be an eligible reason for a refund.       

If your party is booked two weeks or less before the event, the full balance will be due at the moment of making the reservation. 

We do not accept checks. We do not accept payments on the very same day of the event (before or after). 

WHAT ABOUT PACKAGE CHANGES?

Package reductions are not eligible for a refund. Package substitutions with a Package of the same or higher tier can be made two weeks before the event. Depending on the substitutions that the Client wishes to make, there might be a price adjustment in their quotes. 

Package additions can be made up to a week before the event, and adjustments will be subject to Caterer’s availability. 

WHAT HAPPENS IF IT RAINS? BAD WEATHER POLICIES

If it rains, we will change the setup for our indoor ovens (electric and gas available).

To ensure that we can serve your party in a timely manner and our staff is not at risk, this is a non-negotiable policy.

Rest assured, even if it rains, we will be able to cater your party and make pizzas as we count with many setup options for this. 

Rain (regular conditions) is not an eligible reason for a refund.

If you have plans on canceling your party if it rains or you only wish to book us for the usage of our outdoor units, please be aware of this situation. 

Extreme weather conditions will be the only eligible reason for a cancellation with a refund or the possibility of rescheduling the date at no cost.  Extreme weather conditions ONLY IN THE SPECIFIC AREA WHERE THE PARTY IS HOSTED are considered: hurricane warnings, tornado warnings, snowstorms, or severe flood conditions.   

RESCHEDULING AND CANCELLATION POLICIES

Please note that we receive multiple inquiries within the week. When we commit to your date, we are also rejecting another potential customer interested in the same date.

As we commit, we also need you to commit to the reservation of your party. 

Rescheduling the date is available if notice is given at least four (4) weeks before the event. The rescheduling fee is 20%. 

The secured deposit is non-reimbursable in case of cancellations. 

Cancellations made less than two (2) weeks’ notice prior to the event are not eligible for any reimbursement or rescheduling.